Fresha gives you the calendar for free and earns on marketplace commission and payment processing. FlowHub charges a flat monthly fee and takes nothing per booking. Which is cheaper depends entirely on where your clients come from.
This one answer decides which platform is cheaper for your spa. Everything else is detail.
Your guests rebook with you, find you on Instagram, or walk in from the villa next door. You are paying commission and processing fees on relationships you already own. A flat monthly plan is almost always cheaper — and the gap grows as you get busier.
If Fresha's marketplace is genuinely bringing you tourists who had never heard of your spa, that commission is a customer acquisition cost. FlowHub has no consumer marketplace and will not replace that channel. Be honest about the split before you switch.
| Fresha | FlowHub | |
|---|---|---|
| Cost model | Free software + marketplace commission + processing | Flat monthly fee |
| Commission on bookings | On marketplace bookings | ✓ 0%, forever |
| Therapist & room scheduling | ✓ Yes | ✓ Yes |
| WhatsApp automation | Limited — SMS/email focused | ✓ Confirmations, reminders, campaigns, broadcasts |
| Guest CRM & segments | Client records | ✓ Full CRM with LTV and behavioural tags |
| Loyalty program | Add-on | ✓ Built in, every plan |
| Review automation | Limited | ✓ Google + TripAdvisor |
| Restaurants & cafes | Beauty & wellness focus | ✓ Restaurants and spas |
| Consumer marketplace | ✓ Yes — genuine discovery traffic | No marketplace |
| Local support | Global support | ✓ Bali team on WhatsApp |
| Setup | Self-serve | ✓ Concierge setup in 48h, included |
Fresha's software is free to use but monetises through marketplace commission on new-client bookings plus payment processing. FlowHub charges a flat monthly fee and takes 0 percent of any booking, so the cost does not grow as your spa gets busier.
The calendar is. The commission on marketplace bookings and the card processing fees are where the cost sits. For a spa whose clients mostly rebook directly, that model can quietly cost more per month than a flat plan.
Yes. Exporting your client list is part of our migration checklist, and our Bali team imports it into your FlowHub CRM during the 48-hour concierge setup, including notes and visit history where your export includes them.
Yes. FlowHub books by staff member and by resource, so therapist availability, room availability and treatment duration are all respected in one calendar.
Fourteen days free, migration included, cancel anytime. If a flat plan isn't cheaper for your spa, we'll tell you.
Card required · not charged for 14 days · Cancel anytime · 0% commission, forever