FlowHub Services ("FlowHub", "we", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1 Information We Collect
We may collect the following information when you interact with FlowHub Services:
- Full name & business name
- Email address & phone number
- Country & location
- Appointment and booking details
- Communications exchanged with our team
We only collect information that is necessary to provide our services.
2 How We Use Your Information
We use your information to:
- Schedule demos, consultations, and sales visits
- Communicate with you regarding our services
- Provide onboarding, support, and account-related updates
- Improve our platform, services, and customer experience
- Comply with legal and regulatory obligations
3 Communications Consent
By submitting your information and checking the consent box on our forms, you agree to receive service-related messages from FlowHub Services, including appointment reminders and account updates. Message frequency may vary. You may opt out at any time by replying STOP.
4 Payment Information
Payments for FlowHub Services are processed securely through third-party providers such as Stripe. FlowHub does not store or have access to your full payment card details. Stripe handles payment data in accordance with its own privacy and security standards.
5 Data Sharing
We do not sell, rent, or trade your personal information. We may share your information only with trusted service providers who assist us in operating our business (such as CRM, scheduling, and payment processing platforms), and only to the extent necessary to provide our services.
6 Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
7 Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting us at support@flowhubservices.com.
8 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9 Contact
If you have questions about this Privacy Policy, please contact us at: support@flowhubservices.com
These Terms of Service ("Terms") govern your access to and use of FlowHub Services, including our website, platform, and related services. By using FlowHub, you agree to these Terms.
1 Services Provided
FlowHub Services provides booking systems, CRM tools, automation, loyalty programs, and growth solutions for restaurants, spas, salons, hospitality, and related businesses in Bali and beyond.
2 No Platform Commissions
FlowHub does not charge commissions on bookings generated through its system. Subscription fees are clearly communicated prior to engagement. You keep 100% of every booking, every appointment, every table — always.
3 Client Responsibilities
You agree to:
- Provide accurate and complete information
- Use the services in compliance with applicable laws
- Not misuse or attempt to disrupt the platform
- Keep your account credentials confidential
4 Payments & Billing
All payments are processed through Stripe or other approved payment providers. Subscription fees are billed monthly or annually as selected at checkout. Fees and billing cycles are outlined on the pricing page. There are no hidden fees or surprise charges.
5 Cancellation & Refunds
You may cancel your FlowHub subscription at any time by emailing support@flowhubservices.com. Upon cancellation, your subscription remains active until the end of the current billing cycle. There are no cancellation penalties, no lock-in periods, and no long-term contracts. Please refer to our for full details.
6 Intellectual Property
All content, software, branding, and materials provided by FlowHub Services are the intellectual property of FlowHub and may not be copied, reproduced, or redistributed without written permission.
7 Limitation of Liability
FlowHub Services is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability is limited to the amount paid for the service in the 30 days preceding the claim.
8 Termination
We reserve the right to suspend or terminate access to our services if these Terms are violated. In such cases, we will notify you and provide a reasonable opportunity to remedy the violation where applicable.
9 Governing Law
These Terms are governed by applicable laws. Any disputes will be resolved in good faith between the parties. FlowHub Services operates primarily in the Republic of Indonesia.
10 Changes to Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of the updated Terms. Material changes will be communicated by email.
11 Contact
For questions regarding these Terms, contact: support@flowhubservices.com
FlowHub believes in flexibility and transparency. Clients stay with us because the platform delivers value — not because they are locked into a contract.
No Long-Term Contracts
Month-to-month or annual — your choice, your control.
No Lock-In Periods
Cancel whenever you want. No questions asked.
No Cancellation Penalties
Zero fees, zero penalties to cancel your subscription.
1 How to Cancel
Clients may cancel their FlowHub subscription at any time. Your subscription can be managed directly within your account dashboard or within the FlowHub app — no need to contact support to make changes.
If you prefer assistance, you may also reach our support team through any of the channels listed in Section 4 below. Once your cancellation is processed, your subscription will remain active until the end of the current billing cycle. No further charges will be applied after that period.
2 Changing Your Plan
Clients may upgrade or downgrade their plan at any time directly from their account settings or through the FlowHub app. Changes take effect on the next billing cycle. Upgrades may take effect immediately with a prorated charge.
3 After Cancellation
- Your account stays active until the end of the billing period
- No further charges will be applied after the billing period ends
- You can export your data (clients, bookings, history) before deactivation
- You may reactivate your account at any time by contacting support
4 Contact
To cancel, change your plan, or get support, reach us through any of the following:
- Email: support@flowhubservices.com
- Email: flowhub.offices@gmail.com
- WhatsApp: Chat with us on WhatsApp
- Or manage your subscription directly in your account dashboard or FlowHub app