A guest CRM built into the booking system, for restaurants, cafés, salons and spas. Every visit, preference, birthday and Rupiah of spend — tagged, segmented, searchable, and yours to export whenever you want.
This is the quiet cost of commission platforms, and it only becomes obvious on the day you try to leave.
You pay per booking for guests who already knew your name, and the contact details sit behind someone else's login. Stop paying and the list doesn't come with you.
Every guest who books through FlowHub lands in your CRM with their history attached. Export the whole thing to CSV any time you like — including the day you decide to leave us.
A database nobody uses is a spreadsheet with better branding. These are the segments that turn into bookings.
Everyone who used to come every fortnight and hasn't been in 60 days. One WhatsApp broadcast, one reason to return. This is usually the highest-converting message a venue ever sends.
Not who spent most last night — who has spent most across every visit. Reward them automatically with loyalty tiers before a competitor notices them first.
An automated offer that lands a week before, when the plan is still being made. Set once, runs forever.
The single most fragile segment you have. A follow-up with a rebooking link within 48 hours is what decides whether a first visit becomes a second one.
Which villa partner, which channel, which campaign actually brought the booking. Stop guessing which referral relationships are worth maintaining.
Slow Tuesday, empty slots this afternoon. Broadcast to the people who can realistically walk in, not to everyone who ever ate here.
A guest CRM is the record of who your customers actually are: every visit, preference, allergy, birthday, treatment or table, spend and tag, in one searchable place. It is the difference between knowing you served 900 covers last month and knowing which 200 people they were.
Yes. On FlowHub the guest list is yours and it is exportable at any time. That is not true of every booking marketplace, where the guest is technically the platform's customer and leaves with the platform if you do.
Segment by behaviour and value, then act. Win back guests who haven't visited in 60 days, send birthday offers, reward your highest-value regulars automatically, fill a slow Tuesday with a WhatsApp broadcast to people who live nearby, and see lifetime value per guest rather than per transaction.
They are the same platform. Every booking writes to the CRM automatically, and every CRM segment can be the audience for a WhatsApp campaign or an automation flow. Nothing needs to be exported, matched or synced by hand.
Yes. Importing your existing guest or client list is part of the 48-hour concierge setup, and our Bali team handles the mapping so notes and visit history come across where your export includes them.
Fourteen days free. We import your existing list during the 48-hour setup.
Card required · not charged for 14 days · Cancel anytime · 0% commission, forever